Help

Quick fixes for the most common issues. Everything runs locally, so most problems are solved by reloading the page.

The tool says detection failed. What now?

On the first visit the ~1.5 MB face-detection model is downloaded — check your connection and reload. If it still fails, try a recent Chrome, Edge, Firefox or Safari.

A face was not detected. Can I fix it?

Yes. In the review step, drag across the missed face to add a blur area manually. You can drag any area to move it and pull its corners to resize. The blur is applied at full resolution when you download.

The AI marked something that is not a face.

Tap (or click) the highlighted box to remove it, then use Undo/Redo if you change your mind.

My photo is rejected as unsupported.

Use JPG or PNG. Extremely large photos (beyond your device's memory) may be skipped — try a smaller export.

Where does my Lifetime purchase work?

Lifetime access is linked to your sign-in account (Google, Apple or email link). Sign in with the same account on any device or browser to keep it.

Are my photos uploaded anywhere?

No. All processing runs in your browser. See the Privacy page for details.