Refund Policy

30-day money-back guarantee

We want you to feel confident trying Privacy Lens Lifetime. If the Lifetime plan doesn't work for you for any reason, you can request a full refund within 30 days of your purchase. No questions asked, no usage thresholds.

How to request a refund

1. Reply directly to the receipt email Paddle sent you when you bought the Lifetime plan, or
2. Email us at support@privacylens.app from the address associated with your account, and include the email address you used at checkout so we can locate the order.

We process approved refunds through the same payment method you used at checkout within 5–10 business days. You'll receive a confirmation email when the refund has been issued.

After a refund

Your account reverts to the free tier (10 photos per day with sign-in, 3 photos per day without). The Lifetime entitlement tied to that purchase is removed. You're welcome to repurchase at any time.

Billing questions

All payments are processed by our merchant of record, Paddle.com. Paddle handles invoicing, taxes, and the actual charge on your statement. For any billing questions that aren't about a refund, contact us at support@privacylens.app.